Privacy Policy

Welcome to supa-space ("we", "us", "our"). We provide fixed-fee architectural design services primarily in . We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([Your Full Website URL e.g., https://www.supa-space.com]) (the "Site") and use our services, including the cost calculator. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, and project details (like postcode, property type, project size (sqMeters), quality preferences, estimated costs) that you voluntarily give to us when you use the cost calculator or contact us via the Site. You are under no obligation to provide us with personal information, however your refusal may prevent you from using certain features like the calculator.

Derivative Data

Information our hosting servers (e.g., Vercel) and analytics providers automatically collect when you access the Site. This may include your IP address, browser type, operating system, access times, pages viewed, device information, and approximate location. We use analytics tools like Vercel Analytics or Google Analytics to understand site usage.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on the Site to help customize the Site and improve your experience. This can include essential cookies for site function and analytics cookies. You can manage cookie preferences through your browser settings. [Consider adding a Cookie Banner/Manager for explicit consent, especially for non-essential cookies].

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Provide and manage our services, including generating cost estimates for projects via the calculator.
• Respond to your inquiries and provide customer support related to our architectural services.
• Communicate with you about your project estimate or our services (e.g., follow-up emails).
• Send marketing communications, **only with your explicit consent**.
• Improve the Site and our service offerings using aggregated or anonymized data.
• Monitor and analyze usage and trends to improve your experience.
• Prevent fraudulent activity and comply with legal requirements under UK law.

We may share information we have collected about you in certain situations:

By Law or to Protect Rights

If required by law or to protect the rights, property, and safety of others, we may share information as permitted or required by applicable UK law.

Third-Party Service Providers

We may share information with third-party vendors who perform services for us (e.g., website hosting like Vercel, analytics like Google Analytics, potentially cloud storage). We require these parties to maintain confidentiality and use data only for the intended purposes.

Business Transfers

We may share or transfer your information in connection with a merger, sale of assets, financing, or acquisition of our business. We will notify you if your information becomes subject to a different privacy policy.

We do not sell your personal information.

We use administrative, technical, and physical security measures (like HTTPS) to protect your personal information. However, no system is impenetrable. Any transmission of personal information is at your own risk.

We retain personal information only as long as necessary for the purposes collected, including legal or reporting requirements. For calculator data, this might be 12-24 months for follow-up, unless deleted upon request. Legal records may require longer retention (e.g., 6 years).

Under UK GDPR, you have rights including access, correction, erasure, objection, restriction, transfer, and withdrawal of consent. To exercise these rights, contact us at hello@supa-space.com.

You can complain to the ICO (www.ico.org.uk), but we appreciate the chance to address concerns first.

Your information is processed in the UK. If we use service providers based outside the UK (e.g., US), your data may be transferred. We ensure appropriate safeguards are in place for such transfers, typically using approved contract clauses (like the UK Addendum to EU SCCs).

Our Site and services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided data, please contact us for its removal.

We may update this policy. The "Last Updated" date indicates the latest version. Please review periodically.

Questions? Contact us:

supa-space
Email: hello@supa-space.com